GENERAL CARE AND CLEANING

Expect some shedding in the first month or two. This will lessen over time and is not a defect.

Like any investment, if you want it to last you must take care of it properly. We have listed some tips to help you take care of your product and make it last longer.

Vacuuming

The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug. 

High powered vacuums will pull threads out of the back of tugs and cause sprouts. These include the bagless "super powered" Dyson and Oreck type vacuums. If a vacuum can pick up a bowling ball imagine what it can do to a handmade wool rug.
Solution: Use the handheld attachment to vacuum your rug.

Beater bar will pull fibers from the face of the rug or they can cause the face of your rug to fuzz.
Solution: Turn the beater bar off on your vacuum, or if it can not be turned off have it on the highest setting.

The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serving to deteriorate and fibers will come loose around the edges.
Solution: Carefully place your vacuum on the edge of the rug.

The fringes on the ends of rugs will be destroyed by all vacuums.
Solution: Use the handheld attachment to clean fringes.

Brooms and sweepers are a great, gentle way to clean your rug. Canister vacuums without beater bars are the most effective.

 

SPOT CLEANING

  • If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.

  • Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth.

  • On wool rugs, use lukewarm water or standard rug stain remover or a wool cleaning liquid to remove any residual stain.

  • On synthetic rugs, use standard rug stain remover, Fantastic or 409 can be used to remove grease and stubborn stains.

  • On natural fiber grass rugs, use lukewarm water to remove any residual stain.

  • Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.

PROFESSIONAL CLEANING

Always use a professional area rugs cleaning expert. Cleaning a handmade rug is a different than cleaning wall to wall carpet.

Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.

COMMON ISSUES

Although we stand behind our product 100% and will always return defective merchandise, there are common issues inherent in our product that needs to be explained to consumers, The issues below are not considered defective and nor reasons for the product to be returned.

Sprouts
Loose fibers are common in hand made rugs. Clip with scissors.

Creases in rugs
Should disappear in a week or two. Try reverse rolling.

Fading & Wear
To prevent uneven fading and wear, rotate your rug ever 3-6 months.

Odor
Rugs recently removed from bag may have odor. This will dissipate over time.

Synthetic Fibers - Olefin / Polypropylene / Nylon:

  • With a dry cotton towel or white paper towel, blot out stain as much as possible.

  • Scrape off any food or debris with a dull instrument.

  • Mix a very small amount of white vinegar with a cup of cold water.

  • With clean sponge and vinegar solution, gently remove remainder of stain. Avoid using excessive water.

  • Blot area with dry towel.

Wool Rugs:

  • With a dry cotton towel or white paper towel, blot out stain as much as possible.

  • Scrape off any food or debris with a dull instrument.

  • Mix a very small amount of white vinegar with a cup of cold water.

  • With clean sponge and vinegar solution, remove remainder of stain.

  • Allow area to dry.

 

Indoor/Outdoor Rugs:

  • Regularly vacuum the rug on a low-power setting. Vacuum the rug from different angles.

  • If you see any loose threads on the face, they should be trimmed with a household scissors. Do not pull the threads on the face to avoid unraveling or damage to the rug.

  • If the rug gets wet, you should hang it to dry rather than leaving the rug in place. A railing or bannister is ideal for this purpose.

  • If possible, avoid placing the rug in direct sunlight. It’s almost impossible to prevent fading, especially in warmer, sunny environments. In many cases you won’t notice the gradual color fade, but if the rug is under outdoor furniture or not fully exposed to the sun, you will eventually see lines or gradations from dark to light. With proper care your rug should give you many years of enjoyment, but the elements can be tough on it. Keep it dry and clean as best you can.
     

Extend the life of your Rug

We recommend a rug pad underneath every area rug.

Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug. They help avoid accidents from slipping on moving rugs and tripping on turned up edges. They provide extra cushion on hard surfaces for your feet.