Rug Care

We want you to enjoy your eye heart hand rug for years to come — and with a little care, that won't be difficult.

If you'd like to pre-treat your rug with a pet-safe wool-guard treatment, just ask and we'll arrange a quote before your rug ships.

Unpacking

When first unpacked, your rug may have a natural wool scent from its pure, unbleached fibers. This is temporary — air it out for a day or two in a dry, breezy spot and it will dissipate within days or weeks.

Rug Pads

We recommend a rug pad under every area rug. We offer a high quality felt and rubber pad made in the US. Pads absorb wear, add cushion, prevent slipping, and extend the life of your rug. Rotate your rug every 12–18 months for even wear.

Sprouts

If any fibers come loose, snip with scissors. Do not pull.

Curling

If your rug curls after unpacking, it should flatten within a week. Reverse rolling usually does the trick.

Shedding

Our tight closed-loop construction and long-staple wool mean significantly less shedding than other new wool rugs.

Vacuuming

Never vacuum with a beater bar or rotating brush — this damages the fibers. Use a broom or a canister vacuum without the beater bar engaged.

Spot Cleaning

The high lanolin content in our wool helps repel liquid, giving you a little extra time to act. Clean spills immediately — once set, stains are harder to remove.

Blot (don't rub) with a clean white cloth. Use diluted white vinegar and water (1:10), a wool cleaning solution, or a product like Amodex. Finish with clean water and dry towels to absorb remaining moisture.

For a step-by-step walkthrough, see the Stain Guide's instructional video.

Professional Cleaning

For a full clean, use a professional experienced with handmade rugs — not wall-to-wall carpet cleaners. Inspect the rug together before cleaning and get a signed receipt and guarantee beforehand.