Shipping policy

Shipping Policy

Order Processing

  • Studio items (fabric, fabric bundles, and other items packed in our Bridgeport, Connecticut studio): orders placed by 3 PM ET, Monday through Saturday, ship the same day. Orders placed after 3 PM ET, or on Sunday, ship the next shipping day.
  • Print-on-demand items (apparel, drinkware, phone cases, notebooks, and other items printed to order): production takes 2–5 business days before your order ships.

You'll receive an email with tracking information as soon as your order ships. Processing times may be longer during peak holiday seasons.

Delivery Times (U.S.)

  • Studio items: 2–5 business days after shipping.
  • Print-on-demand items: 2–4 business days after shipping, or about 4–9 business days from order to delivery.

Delivery times are estimates and can vary by carrier and destination.

Shipping Rates Shipping is calculated at checkout based on product weight. Orders of $75 or more ship free by standard shipping to U.S. addresses. We also ship to Canada and Mexico; rates are shown at checkout, and free shipping does not apply to those orders. Any duties, customs charges, or taxes on international orders are the customer's responsibility.

Carriers We ship via USPS and DHL. If you have an existing carrier account and would like us to ship a studio item using your account (e.g., expedited), we can do that and refund the standard shipping charge.

Multiple Packages Studio items and print-on-demand items ship from different locations, so an order with both may arrive in separate packages. Don't worry if one arrives before the other! We have tracking for all items.

Carrier Delays We are not responsible for carrier delays. However, we dislike such unexpected delays as much as you do, and we'll work hard to resolve them quickly.

Wool Rugs and Rug Pads Rugs ship free by ground to addresses in the lower 48 United States and typically arrive within 3–5 business days. Rug samples ordered on their own ship for a flat $10. Rugs ship to U.S. addresses only. For delivery to Alaska or Hawaii, please email info@katespain.com before you order, and we'll confirm shipping costs and options for your address. Delivery there takes a bit longer.

Questions? Contact us at info@katespain.com