Questions about shipping charges?

Expedited? Gift wrapping? We're here to help. Email us. We always do the best we can to ensure the lowest cost for shipping to our customers.

 

INTERNATIONAL ORDERS (OUTSIDE U.S.)

For RUG orders to customers with international addresses:

We no longer ship RUGS outside of the U.S., unless first, we receive from you (1) an e-mail in which you state that you have read and understood kdspain.com‘s International Orders policy for Rugs, including that such orders are non-refundable, and (2) your FedEx, UPS, or other major carrier account name, number, and address to ensure that bills your account for the standard shipping costs, Duties, Customs, or Taxes (e.g., Harmonized Sales Tax) for you. 

International orders for rugs are nonrefundable.

Depending on your country's customs laws, you may or may not owe a duty, customs charge, and/or taxes on your purchase. We do not take responsibility for any duties, customs, and/or taxes applied by your country to orders that you make on www.kdspain.com. Before finalizing your order with us, please contact your country's Customs Department. Your country's duties and/or taxes on your purchase are your responsibility. Thank you.

 

LOCAL CHARGES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense. Under no circumstances will our shop pay for your international duties, customs, or taxes.

 

RETURN POLICY FOR ORDERS TO U.S. ADDRESSES

We appreciate the opportunity to serve you. If you are not 100% satisfied, please let us know.

If we botched your order, we apologize and will fix this ASAP.  Email us.

If your order is correct, but you are not satisfied …

At this time, some of our products are made-to-order and ship directly from our vendors (tee shirts, long sleeve tee shirts, sweatshirts, hoodies, phone cases, prints, mugs + tumblers, spiral notebooks, throw pillows and beach/bath towels). We can not accept returns of sent-from-vendor products unless the item arrives damaged or defective. If that is the case, please contact us immediately and let us know the specifics. We’re happy to work through the return with you.

Special note for rugs to U.S. addresses:

If the rug is the same rug you ordered, in terms of size and style, and not damaged, and you wish to return it, you may do so.


Approved return of a rug from a U.S. address requires the following steps:

  1. Roll and wrap the rug in its original packaging or similar packaging for ground shipment via UPS or FedEx. Ensure it is completely enclosed in the packaging and that any tears in the packaging are securely closed with packing tape.

  2. Bring the securely wrapped rug to UPS or FedEx for ground-shipment return to us at Kate Spain, LLC 280 Grovers Ave, Bridgeport, CT 06605 203-212-6238. Pay the shipment cost to return the rug. Get a tracking # and e-mail the tracking # to info@katespain.com

  3. Upon receiving your returned rug, we will inspect it to ensure it is new and undamaged. In that case, we will refund 85% of your purchase price of the rug to you; the 15% will go to cover our cleaning and restocking fee. To date, no rug returned to us has been damaged and refunds have gone smoothly.

Questions?  Email us anytime!

Thank you!